Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you" or "Client") and Vexoloop ("we," "our," or "us"), governing your access to and use of the vexoloop.com website, AI consultation services, and all related automation solutions (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Services.

2. Description of Services

Vexoloop is an AI automation agency that provides bespoke process orchestration and integration services for businesses. Our Services include, but are not limited to:

• AI-powered voice consultations to assess business needs and technology environments
• Automated generation of business automation plans and recommendations
• Custom integration and automation implementation across third-party platforms
• Ongoing support and optimization of deployed automation solutions

3. AI Consultation Services

3.1 Nature of AI Consultations

Our AI consultation service uses artificial intelligence to conduct voice-based business assessments. While our AI is designed to provide helpful and relevant recommendations, the output is generated algorithmically and should be considered as preliminary guidance rather than definitive professional advice. All recommendations are subject to review and refinement by our human team during implementation.

3.2 Consultation Reports

Following a consultation, you will receive a generated report containing business recommendations and an automation plan. Client-facing report links expire after 10 days from generation. Administrative links are maintained by Vexoloop for internal reference. Reports are provided "as is" and represent AI-generated analysis based on the information you provide during the consultation.

3.3 Voice Data

By participating in an AI consultation, you consent to the real-time processing of your voice input through third-party AI services (including OpenAI). Voice data is processed in real time and is not permanently stored as audio recordings. Transcripts are generated and retained as described in our Privacy Policy.

4. User Responsibilities

When using our Services, you agree to:

• Provide accurate and complete information during consultations and through our contact forms
• Use the Services only for lawful business purposes
• Not attempt to reverse-engineer, decompile, or extract the underlying algorithms or models powering our AI services
• Not use automated tools, bots, or scripts to access or interact with our Services in an unauthorized manner
• Not share report links with unauthorized third parties or use reports for purposes other than evaluating our services
• Maintain the confidentiality of any account credentials associated with your use of our Services

5. Intellectual Property

5.1 Our Property

All content, features, and functionality of our website and Services — including but not limited to text, graphics, logos, icons, images, audio clips, software, and the compilation thereof — are the exclusive property of Vexoloop or its licensors and are protected by United States and international copyright, trademark, and other intellectual property laws.

5.2 Generated Reports

Automation plans and reports generated through our Services are provided for your internal business evaluation purposes. You may share reports with your internal team and advisors. However, the underlying methodologies, frameworks, and AI models used to generate these reports remain the intellectual property of Vexoloop.

5.3 Your Content

You retain ownership of any information, data, or content you provide to us during consultations or through our Services. By providing such content, you grant Vexoloop a non-exclusive, worldwide, royalty-free license to use, process, and store such content solely for the purpose of providing and improving our Services.

6. Fees and Payment

Initial AI consultations and report generation are provided at no charge. Fees for implementation services, ongoing automation management, and custom integrations will be quoted separately and agreed upon in writing before any work commences. Payment terms, schedules, and refund policies for paid services will be specified in individual service agreements or statements of work.

7. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. AI-GENERATED RECOMMENDATIONS ARE PROVIDED AS GUIDANCE AND MAY NOT BE SUITABLE FOR ALL BUSINESS CONTEXTS. WE MAKE NO GUARANTEES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED CONTENT.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VEXOLOOP AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY. OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

9. Indemnification

You agree to indemnify, defend, and hold harmless Vexoloop and its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of our Services, your violation of these Terms, or your violation of any rights of a third party.

10. Third-Party Services

Our Services may integrate with or rely upon third-party platforms and services (including but not limited to OpenAI, SendGrid, and various SaaS platforms). We are not responsible for the availability, accuracy, or practices of these third-party services. Your use of third-party services is subject to their respective terms of service and privacy policies.

11. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the course of using our Services. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law. Specific confidentiality terms for implementation projects will be addressed in individual service agreements.

12. Termination

We reserve the right to suspend or terminate your access to our Services at any time, with or without cause, and with or without notice. Upon termination, your right to use our Services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property provisions, warranty disclaimers, indemnification, and limitations of liability.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or our Services shall be resolved through binding arbitration in Orange County, California, in accordance with the rules of the American Arbitration Association. Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting the updated Terms on our website with a revised "Last updated" date. Your continued use of our Services after any modifications constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Vexoloop regarding your use of our Services and supersede all prior agreements, understandings, and communications, whether written or oral. Individual service agreements for implementation projects may supplement but shall not contradict these Terms unless expressly stated.

17. Contact Information

If you have any questions about these Terms, please contact us at: